Document · Marketplace Rules

Marketplace Rules

Last updated: May 2026 · Version 1.0

These Marketplace Rules apply to everyone who lists, buys, or browses on Members Warehouse. They sit alongside our Terms of Service and Privacy Policy.

Members Warehouse is a connecting platform. We're not the seller, we don't handle payments, and we don't ship goods. Buyers and sellers transact directly with each other. These rules exist to keep the platform safe and fair for everyone.

1. What You Can List

Vehicles

• Cars, motorcycles, boats, caravans, trailers, jet skis, agricultural machinery
• Must be legally owned by you or you must have permission to sell
• Vehicles must accurately match descriptions and photos
• Must include accurate odometer reading where applicable
• Stolen or written-off vehicles are strictly prohibited

Marketplace items

• Tools, parts, accessories, equipment
• Must be legally owned and lawful to sell in Australia
• Must accurately describe condition (new, used, refurbished, parts only)
• Photos must be your own or you must have permission

Trade services

• Mechanical, panel, detailing, towing, marine, motorcycle services
• You must hold any required trade licences for your state
• Insurance is your responsibility
• Public liability claims are your responsibility

Job postings

• Must be a real job opportunity
• Pay rate or range must be clearly stated where appropriate
• Discriminatory job ads are prohibited

2. Strictly Prohibited

• Weapons — firearms, knives over legal length, prohibited weapons of any kind
• Drugs — illegal drugs, drug paraphernalia, prescription medications
• Counterfeit goods — fake branded items, knock-offs, replica luxury goods
• Stolen goods — items obtained through theft or fraud
• Recalled products — items subject to ACCC product safety recalls
• Tobacco, vapes, e-cigarettes — heavily regulated, not permitted on platform
• Alcohol — without a current liquor licence
• Pornographic content — adult content of any kind
• Live animals — special licensing required, not permitted on Members Warehouse
• Human remains, body parts, tissues — strictly prohibited
• Hazardous materials — asbestos, certain chemicals, dangerous goods
• Pirated software or media — unlicensed or copyright-infringing items
• Government-issued IDs — passports, driver's licences for sale
• Lottery tickets, gambling items — not permitted
• Intellectual property infringement — items violating trademarks or copyrights

3. Listing Requirements

Photos

• You must own the photos or have permission to use them
• No stock photos — use real photos of the actual item
• No copying photos from other listings or websites
• Photos must accurately represent the item
• For vehicles: include exterior, interior, and any defects

Descriptions

• Must be honest and accurate
• Disclose all known defects, damage, or issues
• Don't make claims you can't substantiate
• Use plain language — no misleading or deceptive wording

Pricing

• Display the actual price you're asking
• "From $" pricing must clearly indicate it's a starting price
• Don't list at a low price to attract clicks then change at contact

Contact details

• Must be your real, working contact details
• Don't use someone else's phone number or email
• Respond to genuine inquiries in a reasonable timeframe

4. Communication Standards

• Be respectful in all messages with other members
• No harassment, threats, or abusive language
• No discrimination based on race, gender, religion, age, sexuality, or disability
• No spam — don't contact members repeatedly with unrelated messages
• No phishing or scam attempts
• Keep transaction details private — don't share other members' info

5. Payments and Transactions

• Buyers and sellers arrange payment between themselves
• Members Warehouse doesn't escrow funds, hold deposits, or guarantee payments
• Members Warehouse charges subscription fees only — never transaction fees
• Read our Buying & Selling Safely guide for tips

6. Verification (For Sellers)

All sellers

• Email verified at signup
• Phone number must be real and contactable
• Postcode must match your stated location

Business sellers (Dealers, Tradies, future Member Stores)

• Must hold a valid Australian Business Number (ABN)
• ABN will be cross-checked at abr.business.gov.au
• Business details must match ABN registration
• Vehicle dealers must hold a current Motor Dealer Licence in their state
• Tradies must hold any required trade licences for their work type

7. Reporting Violations

If you see a listing that breaks these rules, please report it:

• Use the "Report Listing" button on the listing page (where available)
• Email admin@memberswarehouse.com.au with the listing URL and reason
• For urgent safety concerns or potential criminal activity, also contact your local police

We aim to review all reports within 48 hours. We may remove listings, suspend accounts, or contact authorities depending on the severity.

8. Consequences for Breaching These Rules

First offence (minor)

• Warning email and listing edit/removal
• Education on the rules

Repeat or serious offence

• Listing removal without warning
• Account suspension (temporary or permanent)
• Subscription cancellation without refund
• Cooperation with police if criminal activity suspected
• IP address ban for serious or repeated breaches

We use our judgement based on severity. Genuine mistakes are treated differently from deliberate breaches.

9. Cooperation With Authorities

Members Warehouse will cooperate with Australian Federal Police, state police, ACCC, OAIC, ASIC, and other authorised regulators when:

• Required by valid legal process (warrant, subpoena, court order)
• Investigating reported criminal activity
• Responding to consumer complaints
• Dealing with serious safety concerns

We may share your account information, listings, and communications with authorities when legally required to do so.

10. Disputes Between Members

Members Warehouse is not a court, mediator, or insurance provider. We don't resolve disputes between buyers and sellers about goods, services, or payments.

If you have a dispute, options include:

• Talk directly with the other party — most issues are misunderstandings
• State Consumer Affairs (Office of Fair Trading in your state)
• NSW Civil and Administrative Tribunal (NCAT) or your state equivalent
• Australian Competition and Consumer Commission (ACCC)
• Small claims court for amounts under $25,000
• Police if fraud or theft is involved

We can provide records of communications and listings if formally requested by relevant authorities or under valid legal process.

11. Changes to These Rules

We may update these rules from time to time. Major changes will be communicated via email to active users. Continued use of Members Warehouse after changes means you accept the updated rules.