Legal

Privacy Policy

Last updated: March 2025 · Members Warehouse Pty Ltd · Australia

Members Warehouse ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you use our website at www.memberswarehouse.com.au and our services.

By using our services you agree to the collection and use of information in accordance with this policy. We comply with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

Information We Collect

Personal Information

When you register for an account or use our services, we may collect:

• Full name and email address
• Phone number (if provided)
• Billing and payment information (processed securely by Stripe)
• Vehicle listing details you provide
• Messages and inquiries sent through our platform
• Profile information and account preferences

Automatically Collected Information

When you visit our site, we automatically collect:

• IP address and browser type
• Pages visited and time spent on pages
• Referring URLs and device information
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Process payments and manage subscriptions
• Display your vehicle listings to potential buyers
• Facilitate communication between buyers and sellers
• Send transactional emails including receipts and notifications
• Send promotional communications (you may opt out at any time)
• Improve and personalise our services
• Comply with legal obligations
• Prevent fraud and ensure platform security

Sharing Your Information

We do not sell your personal information. We may share your information with:

Service Providers

• Stripe — payment processing
• Supabase — database and authentication
• Netlify — website hosting
• Resend — email delivery

Other Users

When you create a listing, information you provide (such as vehicle details, photos and contact preferences) is visible to other users of the platform.

Legal Requirements

We may disclose your information if required by law, court order, or government authority.

Data Security

We implement industry-standard security measures to protect your personal information including SSL encryption, secure password hashing and restricted access to personal data. However no method of transmission over the internet is 100% secure.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us.

Your Rights

Under Australian Privacy Law you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

Cookies

We use cookies to maintain your session, remember your preferences and analyse site traffic. You can disable cookies in your browser settings but this may affect site functionality.

Third Party Links

Our site may contain links to third party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date.